Troubleshooting

If your issue isn’t covered here, please don’t hesitate to contact us. Additionally you might also find the following helpful:

• People, Events and Properties
• API Tips

• Common Issues

  Learn more about common issues, their explanations and solutions.

• Advanced Properties

  Investigate more ways to report on properties, and to see why the properties may not match what you’re expecting.

• KISSMetrics Live Cannot Connect

  Troubleshooting connectivity to KM Live.

• IP Blocking and Filtering

  Here are options for filtering certain IPs from generating KISSmetrics events.

• Time Zones

  We consider time zones when determining which day your data should fall under.

• Installing KM Code on Top vs Bottom of Page

  Should I put the KM code at the top or bottom of my pages?